Use this page if you need help restoring access, understanding billing, or contacting us about Premium when store billing is not available for your account.
You can cancel store subscriptions through your device’s app store. External prepaid access simply expires at period end, while eligible external auto-renew plans can be managed from the online billing flow.
Contact support and include your account email, device type, and country. We will guide you to the correct secure checkout path for your account.
Make sure you are signed in with the same Prognozza account you used for purchase. Then refresh the app or restore purchases. If Premium still does not appear, contact support with your account email and device details.
Refunds for store purchases are handled by Apple or Google. For secure online checkout, contact support at the email below so we can review the specific payment path involved.
You can delete your account in the app from Settings → Account → Delete Account. If you cannot access the app, email support for help.
If you are unsure which account to use, Premium did not unlock, or you have a billing question that needs a human answer, contact us directly.
Include your device type, app version, account email, and a short description of the issue.
